Disclaimer:
Wise Steward Enterprises is an independent seller offering discounted products. We are not an official retailer or distributor of the brands we sell, and we are not affiliated with these brands in any way. Any brand names, logos, trademarks, or copyrighted material displayed on our website are the property of their respective owners.
Consumer Rights:
As a customer-centric business, we are committed to upholding your rights as a consumer. Please familiarize yourself with the following policies regarding product warranties and returns:
Return Policy:
- Downpayments are non-refundable.
- Cancellation due to a change of mind when the item is in perfect condition is not allowed.
- Only unused items in complete packaging may be returned within 7 business days upon purchase. We reserve the right to decline a refund or charge an additional fee for any missing packaging.
- Refund is considered the last resort when we cannot find a replacement for a returned item.
- In case the items are out of stock, a full refund will be provided.
- The processing of refunds is typically completed within 24-48 hours via bank transfer.
- Please note that we do not accept returns or exchanges for footwear due to differences in brand sizing. It is not within our control.
- Delay in item delivery may occur due to stock availability and issues with the courier from our supplier. We advise placing an order only when you are willing to wait.
- Returned, lost, or unreceived items due to the buyer’s unavailability will be the responsibility of the buyer.
Privacy and Data Protection:
We are committed to protecting your privacy and complying with data protection regulations, including the Data Privacy Act of 2012 in the Philippines. Any data collected from you will be used solely for the purpose of processing your orders and ensuring a better shopping experience. We do not share your personal information with third parties without your consent.
Quality Control:
We maintain a strict standard of quality for the products we sell to ensure that customers receive items that meet their expectations based on our product descriptions. If you believe you have received a defective item, please contact our customer support team for assistance.
Shipping and Delivery:
We strive to deliver your orders promptly. However, please be aware that delays in item delivery may occur due to stock availability and issues with our courier service providers. We kindly request that you place your order only if you are willing to accommodate potential delays beyond our control.
Lost or Unreceived Items:
In the event that an item is lost or goes unreceived due to the buyer’s unavailability or failure to provide accurate delivery information, responsibility for the lost or unreceived item lies with the buyer.
Customer Support:
If you have any questions, concerns, or require assistance with your purchase, our customer support team is here to help. Please contact us through our designated communication channels, and we will do our best to address your inquiries promptly.
Limited Liability:
Wise Steward Enterprises is not liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected to your use of our website, including but not limited to lost profits, loss of data, or loss of goodwill.
Applicable Law:
These policies, disclaimers, and terms and conditions are governed by the laws of the Philippines. Any legal disputes will be subject to the exclusive jurisdiction of the courts in the Philippines.
Changes to Policies:
Wise Steward Enterprises reserves the right to modify or update these policies, disclaimers, and terms and conditions at any time. Changes will be posted on our website, and it is your responsibility to review them periodically for updates.
By using our website and making purchases from Wise Steward Enterprises, you acknowledge that you have read, understood, and agreed to the policies, disclaimers, and terms and conditions outlined herein. If you do not agree with any of these terms, we kindly request that you refrain from using our services.
Footwear Purchase Agreement and Size Disclaimer
We recognize that shoe sizing may vary between different manufacturers and styles. To assist you in making the best purchase decision, please carefully review the following terms and conditions:
1. Sizing Responsibility: It is the buyer’s responsibility to select the correct size. We provide sizing information based on the manufacturer’s specifications and our best knowledge. We encourage customers to consult size charts, when available, and consider the brand-specific sizing variations before making a purchase.
2. Variations in Size: The buyer acknowledges that there may be variations in shoe sizing between different brands and even within the same brand due to different styles or manufacturing processes. Wise Steward Shop does not guarantee that a shoe size will fit precisely as expected based on sizes from other brands or previous purchases.
3. No Returns for Size Discrepancies: By agreeing to this purchase agreement, the buyer understands and accepts that Wise Steward Shop will not accept returns or offer exchanges for footwear that does not fit due to size discrepancy reasons, as long as the size delivered matches the size ordered by the customer.
4. Informed Purchases: Customers are encouraged to make informed purchases. Our team is available to provide sizing advice and answer any questions regarding shoe sizes. However, the final decision and responsibility for choosing the correct size rest solely with the customer.
5. Acceptance of Terms: Completing a purchase with Wise Steward Shop signifies your agreement to these terms and conditions. If you are not willing to accept these terms, please do not proceed with your purchase.
By sending the downpayment or completing the purchase, I acknowledge that my agreement to these terms is part of my decision to buy, and I understand that this forms a binding agreement regarding my purchase.
